+What kind of products do you work with?

We work with most products made from metal, plastic, wood, stone, ceramic and glass, in addition to clothing and apparel. See products we source for a listing.

+Is China the only country you source from?

China, with it’s vast industrial base and low labor costs is the primary country we source from. However, we can also source from Thailand, India, Pakistan and other Asian countries.

+Do you have a catalog of the products you source available?

We do not maintain a catalog in printed form of the products we have worked with, or provide a list of the thousands of manufacturers in China. In addition, we have sourced products for some of our customers that are proprietary and/or patented and they do not want their sources made public knowledge.

+How long have you been in business?

Since 1991. See About Us for more on our company.

+How long does it take to get a quote?

On average, about 1-2 weeks after all parties involved with the process of manufacturing in China receive all information on your product.

+Do you have a minimum order amount?

The minimum order value we may accept is $10,000. This varies from factory to factory according to setup costs and production run requirements.

+Can you provide our products with custom packaging?

Yes, we do this often. We’ve sourced product packed in individual blister packs (plastic clamshell with full color cardboard insert), cartons with full color artwork and in custom boxes, and in custom display boxes. We can provide plastic, metal or hardwood cases made from woods like walnut, rosewood or maple to provide value added sales appeal. We can also provide custom displays or sales racks made from cardboard, wood or metal.

+Once I place my order how long will it take before I receive the shipment?

On average, for the first production run of a new product, the manufacturers in China will need 30 – 45 days to make any molds or fixtures and provide a sample for approval. After sample approval, it can take another 30-45 days to make the production run, depending on the complexity of the product and order quantity.

Sea and inland freight transit time can range from 4-6 weeks. Customs clearance and unloading can take another 3-4 days, and then the shipment will be trucked to your door.

For repeat orders or for items the factory is already making, it will take less time as the tooling is already made. The manufacturers in China can start making your parts as soon as their production schedule allows.

+How does the shipping process work?

All shipments go direct from China to a port of entry in a major city closest to you. You will then have a customs broker of your choosing to clear the shipment and get it shipped to your door. We quote your order with the freight paid to the nearest port to you. For example if your office is based in Denver we would provide you with a quote that will include the part price and all sea and inland freight paid to the port of Denver. You would then arrange having the shipment delivered from the port in Denver to your door.

+Can We Copy an Existing Product, and What About Patent Issues?

Yes, we can send an existing product that is not patented to China to be duplicated, but the responsibility of insuring there are no patent or trademark infringement issues lies 100 percent with you – we do not perform patent or trademark searches. We will not knowingly quote or source any product that would infringe on a current patent or trademark.

+What protection do we have against someone copying our product?

Our customers often request that we sign a license/exclusive contract or non-disclosure agreement (these are provided by the customer or the customer’s attorney) whereby we agree not to sell or disclose the customer’s product line to others. We have no problem doing this. Upon request, we also add exclusive clauses or license agreements in with our negotiations with the factory in China.

In the Europe, U.S., Canada, as well as other developed countries patents and trademarks are your only true legal protection. Without a patent or trademark any company can legally copy and sell your product.

+Do you sign non-disclosure agreements with your customers?

Yes, upon request we sign non-disclosure agreements. We do not provide them – these are provided by the customer or the customer’s attorney.

+Is the importing process difficult?

No, China trade and importing is easy once you know the ropes. See Importing from China for more information.

+What are the total costs involved in importing?

In addition to the cost of the product, you will have the following:

  1. Customs duty. This is your country’s tax on imported product. Duties range between 1% and 30+%, depending on the product class. Your customs broker can tell you the duty rate for your product.
  2. Customs broker fees.
  3. Inland freight from the port of entry to your door.
  4. Document Destination charges (also known as DDC). This is the port of entry’s handling charge and it varies from port to port.
  5. Labor/forklift fee to unload your shipment from the container.
  6. Bond fee. This is required by US Customs to back up payment for the duty tax. Bond fees are set by the dollar value of the shipment.
  7. Our commission (10%), which is invoiced separately.

+Do I need a customs broker, and where can I find one?

Yes, you will need a customs broker to clear your shipment with customs. Your customs broker will get your shipment transported from the sea port to your door by the inland freight carrier of your choice.

Customs brokers (Freight Forwarder, Spedition,..) are easily found on the internet.

We have a partnership with a customs broker agency with a nationwide network, which gives us the ability to provide you with a quote with all import costs.

+I’m an inventor and/or I have an idea for a new product. How do I get started?

We receive many inquiries from persons or inventors who have an idea for a product. Our Product Development page shows the process from start to finish; we can help you from concept to production.


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